How Can We Help You?

Get the support you need to make the most of your CareSub AI assistant

Phone Support

Speak directly with our support team

Monday - Friday, 9 AM - 6 PM EST

Email Support

Get detailed help via email

support@caresub.ai

Response within 24 hours

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Frequently Asked Questions

Find quick answers to common questions

How quickly can I get started with CareSub AI?

We can setup a care plan for your family in as little as within 24hrs, but since each family has unique medication schedules and care needs, in some scenarios we'll need more time to fully configure the AI for your loved one's specific requirements. Start by contacting our care team and we can work with you to get your family's care plan up and running quickly.

What happens if the AI can't handle a medication reminder call?

Our AI is designed to handle 95% of medication reminder calls. For complex situations, the AI will gracefully escalate to our care team or take a detailed message for family follow-up.

Can I customize what the AI says to my loved one?

Yes! You can customize greeting messages, medication names, dosages, and even the AI's personality to provide the most comforting and familiar experience for your loved one.

Does it integrate with my existing healthcare systems or pharmacy?

Yes! CareSub AI can integrate with popular healthcare platforms, pharmacy systems, and medication management tools to ensure seamless care coordination.

What if I need to change medication schedules?

The AI can handle medication schedule changes easily. Simply update the schedule in your family dashboard and the AI will automatically adjust all future reminder calls.

Is my customer data secure?

Yes, we take security seriously. All data is encrypted, we're HIPAA compliant, and we follow industry best practices for data protection.

Can I try it before committing?

Yes! We offer a 7-day free trial so you can experience how CareSub AI cares for your loved ones. Contact care@caresub.ai to setup a trial.

What languages does the AI support?

Our AI supports 20+ languages including English, Spanish, French, German, Italian, Portuguese, and many more. It can automatically communicate in your loved one's preferred language for comfortable medication reminders.

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